Consumer Law
We assist both private clients and businesses in matters related to consumer protection, consumer contracts, general terms and conditions, the quality and safety of goods and services, as well as in disputes and proceedings before supervisory authorities. We provide legal support both in the preliminary assessment of rights and obligations and in out-of-court and court protection.
We advise on the conclusion, amendment and termination of contracts between traders and consumers, as well as on issues related to their lawfulness and effect. We assist consumers in assessing contracts already concluded, including contracts concluded off-premises and at a distance. We also assist traders in drafting, reviewing and updating contracts, general terms and conditions, notices and other documentation so that they comply with the requirements of the applicable legislation.
We assist in cases involving misleading, aggressive and other unfair commercial practices, as well as unfair terms in consumer contracts. We advise consumers on the available means of protection where their rights have been infringed, and traders on limiting the risk of using practices or contractual terms that may be challenged as unlawful. Where necessary, we assist in the removal, revision or contesting of specific contractual terms and commercial practices.
We provide legal assistance on matters related to the safety, quality and conformity of goods and services with legal requirements and with what has been agreed between the parties. We assist consumers with complaints, claims for lack of conformity, termination of contracts, replacement, repair, price reduction and other rights arising under the law. We also assist traders in handling complaint procedures, preparing internal rules and documentation, and assessing their obligations in connection with statutory warranty liability.
We advise and represent clients in matters related to damage caused by defective products. We assist in assessing the conditions for liability, gathering evidence, asserting and contesting claims for pecuniary and non-pecuniary damage. We provide support both to injured consumers and to individuals and companies against whom such claims have been brought.
We assist in the out-of-court settlement of consumer disputes through negotiations, objections, formal notices, complaints and other appropriate steps aimed at resolving the dispute voluntarily. Where necessary, we also provide representation before the courts in proceedings related to consumer contracts, unfair terms, unfair commercial practices, complaints, warranty liability, compensation and other related matters. We assist both consumers and traders, depending on the nature of the dispute.
We assist in the preparation of complaints, reports, objections, statements and other documents to the competent supervisory authorities, as well as in defence within inspections and administrative proceedings. We advise consumers on the possibilities of referring matters to the competent authorities, and traders on their rights and obligations during inspections and proceedings. Where necessary, we also provide representation in connection with acts, orders and other measures taken by the competent authorities.
- you are a consumer and have a dispute with a trader concerning a contract, complaint, warranty or compensation;
- you are a trader and need the review or drafting of general terms and conditions and consumer contracts;
- you suspect unfair terms or unfair commercial practices;
- there is a dispute regarding the quality, safety or conformity of a good or service;
- damage has occurred as a result of a defective product;
- you wish to resolve a consumer dispute out of court;
- court or administrative proceedings related to consumer protection have been initiated;
- you need representation before a supervisory authority or a court in a consumer law matter.
Contact us for timely legal advice and professional assistance with your matter.
